Which of the following actions does NOT promote attentive listening during a client discussion?

Making a list of potential ideas to solve the client's issues can divert attention away from the discussion at hand. While brainstorming solutions is important, doing so during a conversation can lead to the listener missing key points or important emotions that the client is expressing. Attentive listening requires full engagement with the speaker, which means focusing on their words and feelings rather than thinking about responses or solutions.

In contrast, maintaining eye contact, nodding, and using empathetic nonverbal cues are all techniques that enhance attentive listening. These actions demonstrate to the speaker that the listener is present, engaged, and genuinely interested in understanding their perspective. Using paraphrasing also helps clarify the speaker's message and shows that you are actively processing the information being shared, which reinforces a positive communication environment.