What type of listening is exemplified when Cassy expresses understanding for her employee's perspective?

Empathetic listening is characterized by the listener's ability to understand and resonate with the feelings and perspectives of the speaker. In this scenario, when Cassy expresses understanding for her employee's perspective, she is demonstrating empathy by connecting with their feelings and validating their experiences. This type of listening goes beyond just hearing the words; it involves an emotional engagement that helps foster trust and openness in communication.

Empathetic listening is crucial in a workplace setting, as it encourages employees to share their concerns and feelings. By showing that she understands her employee's viewpoint, Cassy is likely creating a supportive environment that promotes effective dialogue and collaboration.

The other types of listening mentioned focus on different aspects of communication. Intentional listening involves being focused and purpose-driven in understanding the message, while EEH listening refers to an approach that emphasizes engaging with others but is not specifically about empathy. Reaffirming listening typically involves reiterating or confirming what the speaker has said without necessarily engaging with the emotional content. These distinctions clarify why empathetic listening is the most appropriate answer in this context.