What is recommended to support active listening?

Asking clarifying questions is a recommended technique to support active listening because it demonstrates engagement with the speaker and a genuine interest in understanding their message. By posing questions that seek further information or clarification, you show that you value the speaker’s perspective and are actively processing the information being communicated. This interaction not only helps to deepen your understanding but also encourages the speaker to elaborate or refine their thoughts.

In contrast, gently interrupting to help the speaker bottom-line their statement can disrupt the flow of conversation and may not encourage the speaker to express their full thoughts. Taking notes on all topics discussed, while useful for retention, can divert your attention away from the speaker and affect the quality of your listening. Setting your cell phone on vibrate is more about minimizing distractions from external sources than it is about fostering effective communication and interaction during the conversation. Therefore, asking clarifying questions stands out as the most effective strategy for supporting active listening.